Terms of Use & User Agreement

House of Darling, LLC

Last Updated: September 26, 2026

Agreement to These Terms

These Terms of Use and User Agreement (the "Terms") are a binding contract between you and House of Darling, LLC, a Tennessee limited liability company ("House of Darling," "we," "us," or "our").

The Terms govern your access to and use of [Houseofdarlingtarot.com] (the "Site") and all tarot reading, intuitive consultation, online course, and related services we provide, whether delivered by pre-recorded video, live video session, or in person (collectively, the "Services").

You accept these Terms by checking the acceptance box presented at booking, at account registration, or at an in-person event, or by otherwise using the Services. If you do not agree to these Terms, do not use the Services.

Our Privacy Policy, our Booking, Cancellation and Refund Policy, and our Cookie Notice are incorporated into these Terms by reference. If any conflict exists between those documents and these Terms, these Terms control.

Eligibility and Geographic Scope
1. Age

The Services are available to individuals sixteen (16) years of age and older. If you are sixteen (16) or seventeen (17), you may use the Services only if your parent or legal guardian has read these Terms, accepted them on your behalf, and consented to your participation. The accepting parent or guardian is a party to these Terms and is responsible for the minor's compliance with them and for all fees incurred.

Capacity

By accepting these Terms you represent that you have the legal capacity to enter into a binding contract, or that a parent or legal guardian has done so on your behalf as described above.

Geographic Scope

House of Darling operates from Tennessee, United States. We make no representation that the Services are appropriate, available, or lawful in any other jurisdiction. If you access the Services from outside the United States, you do so on your own initiative and are responsible for compliance with the laws of your location.

As a material condition of our agreement to provide the Services to you, you agree that any claim you bring arising out of or relating to the Services will be first made and pursued exclusively in the United States, as set out herein.

The Services

We currently offer some or all of the following:

Pre-recorded readings. You submit a written question or topic, and we prepare and deliver a recorded video responding to it.
Live sessions. A scheduled reading conducted by video conference.
In-person readings. Readings provided at festivals, fairs, markets, private parties, and similar events.
Online courses. Instructional content purchased through the Site and accessed through an account.
Session packages and gift cards. As described in Sections 7 and 8.

We may add, modify, suspend, or discontinue any Service at any time. We may decline to provide, or may discontinue providing, Services to any person at our discretion, including where a person is disruptive, abusive, intoxicated, or where we believe the Services are not appropriate for that person. If we decline a booking before the Service is delivered, we will refund amounts paid for that booking.

Nature of Services; No Guarantee
1. Purpose of the Services. The Services are provided for personal insight, reflection, and general guidance only. Tarot reading and intuitive consultation are not recognized by any scientific or professional body as a means of diagnosis, prediction, or decision-making, and are not a substitute for professional advice of any kind. You acknowledge that you are engaging the Services on this basis.
2. No Guarantee of Accuracy or Outcome. We make no representation or warranty that any reading or consultation is accurate, reliable, complete, predictive, or suited to any particular purpose. No specific result or outcome is promised or guaranteed. You should not treat anything said or written in connection with the Services as a statement of fact.
3. Your Responsibility for Your Own Decisions. You are solely responsible for every decision you make and every action you take or fail to take, whether or not you consulted the Services beforehand. Nothing provided through the Services constitutes a recommendation, instruction, or direction to act, and you should exercise your own judgment and, where appropriate, seek qualified professional advice before acting.
No Professional Advice
1. Not a Licensed Professional

Sophie Darling and House of Darling are not physicians, nurses, psychologists, psychiatrists, therapists, counselors, social workers, dietitians, licensed healthcare providers of any kind, attorneys, accountants, financial planners, or investment advisers, and hold no license in any of those fields.

No Medical Advice

We do not diagnose, treat, cure, prevent, or advise upon any physical or mental health condition. We do not provide medical opinions, interpret symptoms or test results, recommend or discourage any treatment, medication, therapy, supplement, diet, or course of care, and we do not advise you to start, stop, delay, or change anything a licensed healthcare provider has recommended. Any observation, impression, or reference to the body, energy, wellness, or health made during a reading is offered for personal insight and reflection only and is not a medical statement of any kind.

No Mental Health or Counseling Services

The Services are not psychotherapy, counseling, psychological treatment, or any other form of mental health care, and are not a substitute for care from a licensed mental health professional. A reading is not a therapeutic relationship and creates no duty of care of the kind owed by a treating clinician.

No Financial or Investment Advice

We do not provide financial, investment, tax, insurance, business, or accounting advice. We make no warranty, guarantee, referral, or prediction of future performance regarding any investment, security, cryptocurrency, real property, business venture, or other financial instrument or asset. You agree not to rely on the Services in making any financial or investment decision, and to consult a qualified, licensed professional before doing so.

No Legal Advice

We do not provide legal advice, and no attorney-client relationship arises from the Services.

Other Consequential Decisions

You agree not to rely on the Services in making decisions concerning pregnancy, fertility, medical treatment, ending or beginning a relationship or marriage, custody of a child, employment, immigration status, criminal matters, or the safety of yourself or another person, and to consult a qualified professional in each case.

Emergencies

The Services are not a crisis, emergency, or support line, and are not monitored. If you are experiencing a medical or mental health emergency, or are concerned about your safety or the safety of another person, contact your local emergency number, or in the United States call or text 988 to reach the Suicide and Crisis Lifeline.

Assumption of Risk, Release, and Acknowledgment

By using the Services you knowingly and voluntarily acknowledge and agree that:

You have read and understand Sections 4 and 5, and you understand the nature and limits of what the Services are;
The subject matter of a reading may be emotionally significant, unexpected, uncomfortable, or upsetting, and you accept that risk;
You assume full responsibility for your interpretation of, reaction to, and reliance on anything arising from the Services; and
You are participating of your own free will and are not under any compulsion to accept or act on anything said.

To the fullest extent permitted by Tennessee law, you release and discharge House of Darling, LLC, and its members, managers, and agents, from any claim, demand, or cause of action arising out of or relating to the Services, including claims for emotional distress, reliance, disappointment, or the consequences of any decision you made.

This release does not apply to, and nothing in these Terms waives or limits, liability for gross negligence, willful or wanton misconduct, fraud, intentional misconduct, or any liability that may not lawfully be released or limited, including any right or remedy under the Tennessee Consumer Protection Act, Tenn. Code Ann. § 47-18-101 et seq., which may not be waived in advance.

Booking, Fees, Packages, and Gift Cards
1. Fees and Payment

Fees are stated on the Site at the time of booking. Payment is due in full at booking and is processed by our third-party payment processor. You represent that you are authorized to use the payment method you provide. All fees are stated in United States dollars, and you are responsible for any currency conversion charge, foreign transaction fee, or tax imposed by your bank or jurisdiction.

Session Packages

We offer a package of four (4) one-hour sessions at a reduced total price. Packages are subject to the following terms:

All four sessions must be used within one (1) year of the date of purchase. Unused sessions expire at the end of that period and are not refundable or extendable.
Sessions may be used by the purchaser or by a member of the purchaser's immediate family or household, provided each participant is at least sixteen (16) years of age and, if a minor, participates with parental or guardian consent under Section 2.1.
Each participant must accept these Terms before their session.
Packages are not transferable outside the purchaser's immediate family or household, may not be resold, and have no cash value.

Gift Cards

Gift cards may be applied to any Service we offer at the time of redemption and do not expire. Gift cards are not refundable, are not redeemable for cash except where required by applicable law, may not be resold, and will not be replaced if lost or stolen. Fees are not reduced or held at any particular rate by reason of a gift card purchase, and a gift card covers the price of the Service in effect at redemption.

Cancellation, Rescheduling, No-Shows, and Refunds
1. All Sales Are Final

Except as expressly stated in this Section 8 or as required by applicable law, all payments for Services are non-refundable.

Converting a Live Session to a Pre-Recorded Reading

If you cannot attend a scheduled live session, you may convert it to a pre-recorded reading at no additional charge by notifying us at least two (2) hours before the scheduled start time, using the method identified in your booking confirmation. Following a timely conversion request, we will prepare and deliver a recorded reading responsive to the question you submit.

Late Arrival

If you arrive more than fifteen (15) minutes after the scheduled start time, the session is treated as a no-show under Section 8.4. If you arrive within fifteen (15) minutes, the session will proceed but will end at its originally scheduled end time, and no credit or extension is given for the time missed.

No-Shows

If you do not attend a scheduled session and did not request conversion under Section 8.2 at least two (2) hours in advance, the session is forfeited and no refund, credit, reschedule, or make-up session is owed.

We may, at our sole discretion and as a courtesy, prepare a recorded reading for a client who did not attend. This is discretionary, is not owed to you, is not a term of the Services, and providing it on one occasion does not obligate us to do so on any other occasion.

Cancellation or Rescheduling by Us

If we cancel or reschedule a session for any reason, you may choose a rescheduled session, a pre-recorded reading, or a full refund of amounts paid for that session. This is your sole remedy.

Technical Problems

You are responsible for your own internet connection, device, and video conferencing software. If a session cannot proceed because of a failure on our side, Section 8.5 applies. If a session cannot proceed because of a failure on your side, Section 8.4 applies, although we may in our discretion offer a reschedule.

Cancellation Rights at In-Person Sales

Where a purchase is made at a private residence, a festival, a fair, or another temporary location, you may have a right to cancel that purchase under the Federal Trade Commission Cooling-Off Rule, 16 C.F.R. Part 429, or under applicable state law. Where that rule applies, we will give you written notice of your cancellation rights at the time of sale, and those rights control over Sections 8.1 through 8.4.

Chargebacks

If you dispute a charge with your card issuer without first contacting us, we may decline to provide further Services to you. This does not limit any right you have under applicable law.

Online Courses

Course purchases include access to the purchased course for as long as we continue to make it available, subject to these Terms. We do not guarantee that any course will remain available indefinitely, and we may retire, replace, or modify course content. If we permanently discontinue a course within twelve (12) months of your purchase, we will offer you a comparable course.

We grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and view course content for your own personal, non-commercial use. You may not download (except where a download option is provided), copy, record, screenshot for distribution, republish, share account credentials, resell, sublicense, teach from, or create derivative works from course content.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. We may suspend or terminate an account that shares credentials or distributes course content, without refund.

Course content is provided for informational and educational purposes and carries the same disclaimers set out in Sections 4 and 5. We make no representation that any course will produce any particular skill, result, income, or outcome.

By purchasing a course, you acknowledge that you have reviewed the course description and understand the nature, format, and scope of the program, and that access is provided on the terms described here and in our Booking, Cancellation and Refund Policy.

Recording of Sessions

You may record your own live session for your personal use, provided you tell us before recording begins.

Recordings you make, and pre-recorded readings we deliver to you, are licensed to you for your personal, non-commercial use only. You may not publish, post, broadcast, stream, sell, license, distribute, or make them publicly available, and you may not use them in advertising or in any commercial context, without our prior written consent.

Because a reading may involve information you disclose about yourself or others, you are responsible for how you store and share any recording you make. We have no control over, and no responsibility for, recordings once they are in your possession.

We do not record live sessions unless we tell you in advance. Retention periods for recordings we hold are set out in our Privacy Policy.

Third Parties and Confidentiality

You may not ask for a reading about, or concerning, another identifiable person without a legitimate personal connection to that person and to the question. We may decline any such request. We do not provide readings intended to locate, surveil, investigate, or make findings about another person, and the Services may not be used for that purpose.

Anything said about another person in a reading is offered for personal insight and reflection, is not a factual assertion about that person, and must not be repeated, published, or acted upon as though it were.

We treat what you tell us as confidential and do not disclose it except as described in our Privacy Policy. That confidentiality is a matter of practice and contract only. It is not a legally recognized privilege, and it does not protect the content of a reading from disclosure if we are compelled by subpoena, court order, or law.

In-Person Readings, Private Events, and Festivals
1. Acceptance at Events

Every participant at a private event, festival, fair, or similar engagement must accept these Terms and any applicable waiver before their reading, including by scanning a posted code and completing the online acceptance form. A participant who does not accept will not receive a reading.

Venue and Premises

We do not own, lease, manage, control, secure, or maintain any private residence, venue, or event site at which we provide Services, and we assume no responsibility for the condition or safety of any such location, its common areas, its parking, or its ingress and egress. Responsibility for the premises rests with the host, venue, or event organizer.

Host Responsibilities

If you book a private event, you are the host and you agree that:

You are responsible for the venue, for the conduct and safety of your guests, and for compliance with any applicable rules of the location;
You will ensure every guest receiving a reading is at least sixteen (16) years old and, if a minor, has parental or guardian consent under Section 2.1;
We do not supply, serve, sell, or distribute alcohol at any event, we assume no responsibility for alcohol present at your event, and you are solely responsible for any alcohol served or consumed;
We may decline to provide a reading to any guest who is intoxicated or disruptive, and may end our attendance without refund if the environment becomes unsafe, abusive, or unmanageable; and
You will provide a reasonable, private, and safe space in which the readings can be conducted.

Travel and Event Fees

Fees for private events, including any travel charge and minimum booking, are quoted in advance and are governed by Section 8.

Communications, Reminders, and Marketing

By booking a Service you consent to receive transactional communications necessary to deliver it, including a booking confirmation, a reminder approximately one day before your appointment, rescheduling and cancellation notices, delivery of pre-recorded readings, and receipts. These are not marketing communications.

We send marketing emails only to individuals who have separately subscribed. Every marketing email contains an unsubscribe link, and we honor unsubscribe requests within ten (10) business days.

We send marketing text messages only where you have given prior express written consent through a separate consent box that is not pre-checked and is not bundled with your acceptance of these Terms. Consent to marketing text messages is not a condition of purchasing any Service. Message frequency varies and message and data rates may apply. You may revoke consent at any time by any reasonable means, including by replying STOP, QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE, or OPT OUT, or by emailing us. Reply HELP for assistance.

You consent to receive these Terms, the Privacy Policy, receipts, and other required notices electronically, and agree that electronic delivery satisfies any requirement that a communication be in writing.

Testimonials, Reviews, and Feedback

If you provide a testimonial or review, you grant us a non-exclusive, royalty-free, worldwide license to publish and use it on the Site and in our marketing. We will not publish your name, image, likeness, city, or any identifying detail, and will not publish the content of your reading, without your separate prior consent. You may withdraw consent and request removal at any time, and we will remove the material from our own properties within a reasonable time.

Testimonials reflect individual experience only. Any testimonial, review, or endorsement we publish reflects the individual experience of the person who provided it. Results vary from person to person, and a testimonial is not a warranty, guarantee, or prediction that you or anyone else will have the same or a similar experience. Testimonials are not evidence of typical results, and you should not treat them as a representation of what the Services will produce for you. Consistent with Sections 4 and 5, we do not guarantee any outcome, result, or benefit from the Services.

We do not offer compensation in exchange for a positive review, and we do not suppress or refuse to publish reviews because they are unfavorable. Nothing in these Terms restricts your ability to review the Services honestly, and any provision that would do so is void under the Consumer Review Fairness Act, 15 U.S.C. § 45b.

If you send us suggestions or ideas about the Services, we may use them without obligation, compensation, or attribution.

Intellectual Property

The Site, its design, text, graphics, photographs, video, audio, course materials, and the compilation of all of it, together with the HOUSE OF DARLING name and logo, are owned by House of Darling, LLC or its licensors and are protected by intellectual property law. Except as expressly permitted in these Terms, you may not copy, reproduce, distribute, publicly display, modify, scrape, mine, or create derivative works from any of it.

You may not use our name, marks, or content in a manner that suggests we endorse, sponsor, or are affiliated with you, your business, or your content.

If you believe material on the Site infringes your copyright, notify us at the address in Section 27 with the information required by 17 U.S.C. § 512(c)(3).

Prohibited Conduct

You agree not to:

Use the Services for any unlawful purpose, or in violation of any law applicable to you;
Use the Services to harass, threaten, defame, stalk, investigate, or gather information about another person;
Represent to any third party that a reading constitutes medical, psychological, legal, or financial advice, or that House of Darling has provided any such advice;
Resell, rebroadcast, or commercially exploit the Services or any recording or course content;
Impersonate any person, or provide false booking, payment, or age information;
Interfere with the Site, attempt to gain unauthorized access to it, or use any automated means to access or collect from it; or
Behave abusively, threateningly, or harassingly toward us, whether during a session, by message, or at an event.

We may suspend or terminate your access, decline future bookings, and end a session in progress if you violate this Section, without refund.

Third-Party Services

The Site relies on third-party providers for booking, payment processing, video conferencing, course hosting, and communications, and may link to third-party sites. We do not control those providers or sites and are not responsible for their acts, omissions, availability, security, terms, or privacy practices. Your use of them is governed by their own terms.

Disclaimer of Warranties

THE SERVICES AND THE SITE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT OR GUARANTEE THE ACCURACY, RELIABILITY, TRUTH, PREDICTIVE VALUE, COMPLETENESS, OR USEFULNESS OF ANY READING, INTERPRETATION, IMPRESSION, OR COURSE CONTENT, OR THAT ANY OUTCOME, RESULT, INSIGHT, BENEFIT, OR EVENT WILL FOLLOW FROM THE SERVICES. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the exclusions above apply to the fullest extent permitted.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, HOUSE OF DARLING, LLC AND ITS MEMBERS, MANAGERS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST OPPORTUNITY, LOST DATA, OR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATING TO THE SERVICES, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100).

These limitations do not apply to liability for gross negligence, willful or wanton misconduct, fraud, or any liability that may not lawfully be limited, including claims under the Tennessee Consumer Protection Act. Some jurisdictions do not allow certain limitations, and in those jurisdictions this Section applies to the fullest extent permitted.

You acknowledge that the fees for the Services are set in reliance on the allocation of risk in Sections 4, 5, 6, 18, and 19, and that we would not provide the Services on these terms without it.

Indemnification

You agree to indemnify, defend, and hold harmless House of Darling, LLC and its members, managers, and agents from any claim, liability, damage, loss, and expense, including reasonable attorneys' fees, arising out of or relating to your breach of these Terms, your misuse of the Services, your publication or distribution of any recording or course content, any information you provide us about another person, or your violation of any law or of the rights of any third party.

If you are a host under Section 12, this indemnity also covers claims arising out of your event, your venue, and the conduct of your guests.

Notice of Claim; Informal Resolution

Before starting mediation, arbitration, or any court action, you agree to first send us written notice at the address in Section 27 describing the claim and the relief sought, and to give us sixty (60) days to resolve it. This step is a precondition to any filing, and neither party may commence mediation, arbitration, or litigation (except a small-claims action under Section 22.4) until it is complete. Any claim must be brought within one (1) year after it accrues, except where applicable law requires a longer period.

Dispute Resolution and Arbitration
1. Mediation

Mediation. If the informal process in Section 21 does not resolve the dispute, the parties will submit it to non-binding mediation before a single mediator, by video or in Nashville, Tennessee, with the parties sharing the mediator's fee equally. Neither party may commence arbitration or litigation until mediation has concluded or the other party has declined to participate within thirty (30) days of a written mediation request.

Binding Arbitration

If mediation fails, any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, and governed by the Federal Arbitration Act. The arbitration will be conducted by video, on the documents, or in Nashville, Tennessee, at your election. The arbitrator may award any relief available in an individual court action, and the award may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver

ALL CLAIMS MUST BE BROUGHT INDIVIDUALLY, AND NOT AS A PLAINTIFF OR MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY REPRESENTATIVE PROCEEDING. If this waiver is held unenforceable as to any claim, that claim will proceed in court, and the rest of this Section will still apply to all other claims.

Opt-Out

You may opt out of arbitration by emailing us at the address in Section 27 within thirty (30) days of first accepting these Terms, stating your name and that you opt out of arbitration. Opting out does not affect any other provision of these Terms.

Governing Law and Forum

These Terms and any dispute arising out of them are governed by the laws of the State of Tennessee, without regard to conflict-of-laws principles, and without regard to the United Nations Convention on Contracts for the International Sale of Goods.

For any dispute not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Davidson County, Tennessee, waive any objection to that forum, and agree not to commence or maintain any action arising out of or relating to the Services in any court or tribunal outside the United States.

Changes to These Terms

We may revise these Terms. We will post the revised Terms with an updated "Last Updated" date. If a change is material, we will provide notice before it takes effect, by email to the address associated with your account or booking, by a prominent notice on the Site, or by both, and will obtain your acceptance of the revised Terms at your next booking or login.

Changes do not apply retroactively to any dispute arising before the change took effect. If you do not accept a revised version, your remedy is to stop using the Services.

Termination

You may stop using the Services at any time. We may suspend or terminate your access, or decline to provide Services, at any time, with or without cause. Sections 4, 5, 6, 10, 11, 14, 15, and 18 through 26 survive termination.

Accessibility

We aim to make the Site usable by everyone. If you encounter a barrier to accessing the Site or the Services, contact us at the address in Section 27 and we will work with you to provide the information or Service in an accessible manner.

General

These Terms, together with the documents incorporated in Section 1.4, are the entire agreement between you and us regarding the Services and supersede any prior agreement or understanding.

If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in effect.

Our failure to enforce any provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including illness, power or internet outage, platform failure, severe weather, or government action. Where such an event prevents a scheduled session, Section 8.5 applies.

Nothing in these Terms creates a partnership, joint venture, employment, agency, or fiduciary relationship. There are no third-party beneficiaries. Headings are for convenience only.